Refund & Cancellation Policy

Refund & Cancellation Policy

• Post-Execution Refunds: No refund shall be processed once the order has been placed and executed. However, if the user cancels before execution, they must contact customer care within 1 hour of payment. The refund decision is at the discretion of the organization.
• Technical Issues: Any technical delay or glitch in the Website/application during request processing shall not be eligible for a refund.
• User Error: No refund shall be processed due to incorrect information provided by the user. Users must double-check their data before submitting.
• Subscription Delays: A refund on a pro-rata basis may be considered for delays in subscription service activation.
• Visual Differences: Display pictures for products/services are for reference only. No refunds shall be issued based on visual differences.
• Refund Deductions: Refunds, if any, will be processed after deducting transaction charges, shipping costs, customs duty, or other applicable charges.
• Payment Gateway Issues: If the application or payment gateway experiences server-related issues, users must check their bank transactions before making another payment.
• Platform Cancellations: If an order is canceled by the platform due to non-availability, errors, or pricing issues, a full refund will be issued.
• Processing Timeline: If a refund request meets the policy criteria, it shall be processed within 5-7 business days.

Grievance Redressal System

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines & Digital Media Ethics Codes) Rules, 2021, we maintain a transparent grievance redressal system to address user concerns and complaints.

Our Grievance Redressal Officer is designated to handle all grievances related to refunds, cancellations, and other service-related issues. Users can reach out to our officer through the contact details provided below.

Grievance Officer Details

Note: All grievance requests should include your order ID, transaction details, and a clear description of the issue. Our team will respond to your grievance within 24-48 hours of receipt.